Shipping & Delivery Policy
Q. What are the delivery charges?
A. Delivery charges may apply on certain products/services and would be communicated at the time of order processing.
Q. What is the estimated delivery time?
A. We deliver your order within 2-5 working days after dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-7 business days. Delivery by ground takes longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to remote locations may take up to 7 business days or longer, depending on the location’s geographical constraints. For addresses outside India, shipping may take 5-15 business days.
Q. On which days is delivery not available?
A. We don’t deliver on Public, national or bank holidays.
Q. Are there any hidden charges such as Octroi or Sales Tax when I make the payment?
A. There are no such hidden charges when you buy any product from us. The price listed on our website is final and inclusive of all taxes. Shipping charges may apply for addresses outside India – the same shall be communicated at the time of order processing.
Q. Is it possible to request for change in delivery address at any point of time once the order has been placed?
A. Once the order has been placed but not dispatched, it means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched. So as your order is still not dispatched, you need to contact our customer service team on wecare@cfizz.com as soon as possible for the changes in the order. Please note, for security reasons we will require you to answer few security questions before we can make any changes to your order. Once the order has been placed and dispatched, we would be unable to redirect the order to the secondary delivery address. If our shipper is unable to ship the order at your provided address, your order is automatically returned to our warehouse and processed as return. For any further query write us on wecare@cfizz.com or call us on +91-9136593333
Q. Product cannot be shipped to my area, why?
A. We ship to a maximum number of locations in different parts of India and are continuously working on increasing our reach to make our products available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on:-Whether our trusted delivery partner can deliver at your address, legal Restrictions, if any, on shipping particular products to your location and the availability of reliable courier partner in your location.
Q. I have placed an order, but may not be able to receive it due to unexpected circumstances. Can you hold the delivery until I can receive it?
A. If your placed order is not yet dispatched then contact our customer team on +91-9136593333 as soon as possible for the changes. Please note, for security reasons we will require you to answer a few security questions before we can make any changes to your order. But if your order is already dispatched then we won’t be able to hold your delivery.
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